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Terms & Conditions
Pricing Policy
The prices displayed for our services on our website represent
the full price structure listed for the service itself and is
estimated in accordance with the standard industry practice.
Refund Policy*
Our only goal is to make our customers 100% satisfied with our
service.
If after the revision round, a customer is not completely
satisfied with the logo samples, he can ask for the refund. We
will refund the amount he paid for the selected package with 15%
service charges deductions.
The refund request can only be made before the request of final
file formats. Once the final files are requested, the refund
request cannot be made. Customer can only request the refund
within 30 days after the request of final file formats. After 30
days of the final file formats request, customer will not
eligible to ask a refund.
Refund Policy is only applicable for Logo Orders. This policy is
not applicable on other additional design services provided by
PromoLogoz. Refund Policy is only applicable for one-time orders
that mean that if the customer is placing an order second time
for the same logo design, his order will not be eligible for the
refund policy.
*Refund with 15% Service Charges Deductions will be only
applicable within 45 days after placing an order.
100% Satisfaction Guarantee Policy
Promo Logoz offers a free multiple revision facility for all
orders. Any customer, who approves the initial design samples,
automatically gets entitled for the 100% Satisfaction Guarantee.
Through this guarantee, we will keep providing revisions until
the customer is fully satisfied. As part of our 100%
Satisfaction Guarantee Policy, we provide free coordination and
help for off-set printing services of the designs we provide.
Our trained customer support staff coordinates with the printing
services providers, nominated by our customers and also provides
any technical support they require.
Logo Registration
As we are not a patent service, we do not provide logo
registrations. As we have our client’s best interest in mind,
our intentions to make original Logo is our top priority. No
responsibility is taken for a design which may be in use at
present. Nevertheless, as we are all about customer support, we
are ready to modify the Logo free of cost – up to 3
modifications – with the condition that you inform us about the
predicament within six months of your payment.
Record Maintenance Policy
We keep a record of all the designs we provide to our customers.
These designs can be produced for the clients whenever they
require.
Undelivered Orders
Please note that CD of final artwork is completely
complementary. If it is returned to us as undeliverable, we do
not issue a refund in that case. We can not re-ship the CD of
final artwork that is returned to us as undeliverable as a
result of an invalid address. If the client still likes to
purchase the service that was undeliverable, he/she is welcome
to place a new order by paying the additional shipping cost. CD
of final artwork is delivered after the final delivery of file
formats. The delivery may take around 7 to 10 business days,
depending upon the location of the client.
Ordering Policy
Payment and Billing:
Payment at Promo Logoz can be made through PayPal as the payment
method. |
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